If you wish to exchange or return an item please contact us within 7 days upon receipt to obtain an RMA (Return Merchandise Authorization) number. You may contact us at firstname.lastname@example.org. Goods will only be accepted if they are unused along with a copy of the invoice. Please indicate on the back of the invoice whether this is a return or exchange. All correctly returned items will be refunded minus shipping costs. All shipping costs associated with returns are at the customer’s expense.