Orders usually ship in 2 to 3 business days and are made worldwide. KAYU is not responsible for any lost or stolen packages. All orders are shipped via UPS Ground, USPS or DHL. Domestic shipments take approximately 2-7 business days to arrive. International shipments take approximately 6 to 15 business days to arrive. Please note that you might be subject to import duties and taxes, and any additional charges must be paid by you. Import duties and taxes are non-refundable. Customers who reject an international order will be responsible for the customs fees and shipping charges to and from the country. Please understand that UPS/DHL charges shipping fees and custom fees in the event that you refuse your delivery, and KAYU is not able to cover these fees. The rejected package will be returned to KAYU and the cost of the 2-way international shipping plus customs fees will be deducted from your refund. Please contact KAYU at firstname.lastname@example.org with any questions regarding international shipping.
USA: UPS Ground – FREE – 2 to 7 business days
International Shipping Costs: UPS/DHL – calculated upon checkout – 6 to 15 business days
If you wish to exchange or return an item please contact us within 7 days upon receipt to obtain an RMA (Return Merchandise Authorization) number. You may contact us at email@example.com. Goods will only be accepted if they are unused along with a copy of the invoice. Please indicate on the back of the invoice whether this is a return or exchange. All correctly returned items will be refunded minus shipping costs. All shipping costs associated with returns are at the customer’s expense.